Shipping policy
Shipping Policy
At Glacier Gin, we take great care to ensure that every order arrives safely, securely, and as quickly as possible.
All orders are carefully packed and shipped from our distribution partners to preserve the quality of our products.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak seasons or promotional campaigns, processing times may be slightly longer.
Once your order is shipped, you will receive a tracking number by email so you can follow your delivery.
Shipping Destinations
We currently ship to Germany, Austria, and other selected EU countries where the sale of alcoholic beverages by mail is permitted.
If your country is not listed at checkout, please contact us at [insert email address] and we’ll do our best to assist.
Delivery Times
Estimated delivery times vary by destination:
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Germany & Austria: 2–5 business days
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Other EU countries: 4–8 business days
Delivery times are estimates and may vary depending on customs, weather, or courier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your destination.
We occasionally offer free shipping promotions — these will be clearly displayed on our website when available.
Damaged or Lost Orders
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) at [insert support email] with your order number and photos (if applicable).
We will investigate and, where applicable, issue a replacement or refund.
Age Verification
By placing an order, you confirm that you are of legal drinking age in your country of residence. We reserve the right to refuse delivery if age verification fails.
Contact Us
For any questions regarding shipping or your order status, please contact:
📧 hello@glaciergin.is
🕒 Customer Service Hours: Monday–Friday, 9:00–17:00 (CET)