Refund policy

Return & Refund Policy

At Glacier Gin, we take great pride in the quality of our products and the care with which they are packaged and delivered.

Because we sell alcoholic beverages, we are unable to accept returns or exchanges once an order has been shipped — except in cases where the product arrives damaged or defective.

Damaged or Faulty Products

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage or defect

Once verified, we will arrange a replacement or refund for the affected item(s).

 

Non-Returnable Items

We cannot accept returns or provide refunds for:

  • Opened or partially consumed bottles

  • Products purchased from third-party retailers

  • Orders placed in error or where the customer changes their mind

Contact

For any questions or claims regarding your order, please contact our customer service team at:

📧 hello@glaciergin.is

 

 

Glacier Gin reserves the right to update or modify this policy at any time without prior notice.